District Service Manager

San Antonio, Texas, United States

Management Opportunity with an Industry Leading Wildlife Management Company!

Founded in 1984, Trutech Wildlife Service and Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Position Summary:

This role oversees operations in Central Texas including Trutech in San Antonio and Critter Control Operations in Austin, TX. Work travel is expected. 

The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience. 

Essential Job Functions:

  • Conduct on-going training in customer service skills, technical and safety policies,
  • Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention
  • Ensure compliance with DOT and fleet maintenance.
  • Assist territories that have employees on vacation or terminated
  • M&S management for District chemical orders, wildlife control supplies, etc.
  • Route management to ensure completions and allowance reduction and optimize routing and scheduling
  • AR management in partnership with the District Manager
  • Weekly technician ride-alongs and ongoing training
  • Become an employee handbook expert
  • Stabilize revenue and production after employee loss or during employee vacation
  • Maintain licensure for employees within district and assist with renewals ensuring state compliance

We Offer:

  • Highly competitive compensation package
  • Company vehicle, cell phone and tablet
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards

Candidates must be physically capable of safely performing the following job duties:

  • Safely use a ladder within the manufacturer's guidelines
  • Lift and carry up to 75 lbs
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Perform administrative duties while seated for long periods of time

Further Requirements:

  • We require a good driving record and the ability to pass a drug screen
  • Hired candidates must reside or relocate central to their assigned region

Why choose us?

As the industry leader, we value people, progress and professionalism. As a subsidiary of  Rollins, Inc., (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

Learn more about Trutech Wildlife Service and Critter Control Operations.

Type: Full-Time

Experience: 1 - null


Category: Operations Leadership

Reference ID: DISTR12761

Date Posted: 10/06/2020