Customer Service Specialist, Seasonal

Waukesha, Wisconsin, United States

$14.00 Per Hour

At MASTERGUARD, our purpose is to help protect the world where we live, work, and play.

Our Seasonal Customer Service Specialists are committed to this purpose.

Our Customer Service Specialists are part-time with fully paid training and competitive wages. At Masterguard, we provide accurate, comprehensive, and efficient pest management services for both residential and commercial customers.  This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to customers.

The Successful Customer Service Specialist Will . . .

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

 We Offer…

  • Competitive hourly pay
  • Quality, comprehensive training programs


  • Masterguard provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers 
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • Masterguard is financially stable and growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to take your CAREER to the next level?



We require the ability to pass a drug screen.  Candidates must meet the job requirements and perform the following job duties with or without accommodations:

  • Minimum of 2 years customer service experience—scheduling experience in a service industry preferred
  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Proficient use of MS Outlook, Word and Excel
  • Ability to multi-task, be organized, efficient, accurate and accountable
  • Strong work ethic and capacity to handle high work volume in a teamwork environment

Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable


Experience: 2 - null


Category: Customer Service

Reference ID: CUSTO04333

Date Posted: 04/10/2019