Customer Contact Center Sales Supervisor

Covington, Georgia, United States

Do you want to be a part of the Orkin Story?  We have a GREAT story to tell and those chapters come from many men and women who had not previously considered the pest management industry. 

At Orkin, our purpose is to help protect the world where we live, work and play. 

Our Sales Supervisors help us deliver on this purpose by supporting our customers and field locations at our full service National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. 

Sales Supervisors will work to improve sales performance by optimizing training and the caller’s in-call sales experience to enhance a “best in class” call center sales team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.

If you are highly motivated and enjoy leading others in a fast pace environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! 

The Opportunity:

The successful Sales Supervisor will possess the following abilities and will be responsible for:

  • Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted sales plan
  • Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
  • Assist in the delivery and successful completion of all training programs
  • Assist in the formulation of sales targets for individual agents and teams
  • Partner with other departments to find opportunities and efficiencies along the sales process
  • Monitor phone calls daily from agents to assure compliance with the Conversational Sales Flow model and rate card pricing and scheduling guidelines
  • Assist with sales and/ or customer service calls during peak times
  • Collaborate with sales managers on agent coaching to increase agent and overall center productivity
  • Assign tasks to support personnel and monitor work output

 We Offer:

  • A Competitive Compensation package with upward earnings potential
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick time
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Inclusive training programs as the industry leader

Why Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers 
  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
  • Orkin’s National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy

Are you ready to write your ORKIN CAREER STORY?



We require ability to pass a drug screen and background check.

Additional context: competitive earnings, career, management, military, leadership development, inbound sales, phone sales, cold calling, competitive earnings, customer service specialist, customer service representative, customer service, administrative, sales leader, sales manager, supervisor

Type: Full-Time

Experience: 2 - 4


Category: Sales

Reference ID: CUSTO02602

Date Posted: 05/13/2019