Accounts Receivable Supervisor

We are seeking top talent to join our National Account Receivables team!!

Our Accounts Receivable Supervisor will be responsible for controlling delinquent Orkin National Accounts and reducing bad debt exposure through ACD calling queues. They will communicate directly with customers to collect debts and resolve outstanding balances as well as process customer credit card payments. They will be a resource for escalating account issues / billing requests / etc… through the appropriate workflow and assist collection manager with training, projects, and motivating collections group.

Rollins, Inc., a global consumer and commercial service company.  We provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers.  Rollins’ family of brands are in a recession resistant business and have amazing careers to offer…and you’ll see we are so much more than bugs!

The Opportunity:

The successful AR Supervisor will possess the following abilities and will be responsible for:

Team Management: 55%

  • Provide leadership and supervision of 5-10 collection analysts
  • Interview and train new hires and facilitates training for existing hires
  • Conduct QA analysis on collection calls, emails and other customer/employee interactions
  • Serves as 1st line support person for team of 5 -10 collection analysts
  • Ability to oversee monthly collections strategy for each collection’s analyst
  • Other AR support duties are assigned as needed by leadership
  • Effectively manage time and tasks by priority
  • Facilitate coaching for performance monthly
  • Monitor time sheets for attendance policy adherence
  • Conduct daily team meetings to communicate changes in processes and review accounts

Delinquency Management: 30%

  • Manages tasks related to the resolution of escalated customer inquiries/complaints
  • Collection of delinquent National Orkin Accounts in accordance with policies and National Accounts Collections Workflow
  • Make recommendations for the placement of Orkin bad debt accounts with an outside agency
  • Manage submission of G/L Adjustments, write offs, and bankruptcy adjustments
  • Participates in the development, testing, and implementation of AR systems and process enhancements
  • Conduct weekly Sr Management meetings to provide resolution updates on top ten aged accounts
  • Works with various groups and functions to facilitate continuous process improvement and automation of processes
  • Meet monthly reduction objectives on portfolio e.g., 60+ and 30 day
  •  Works with sales and operations to mitigate risk on high dollar receivables and uncollectible accounts

Reporting and Analysis: 15%

  • Create performance tracking reports for Sr. AR Manager and AR Directors
  • Manage collection letters and service interruption lists to execute appropriate mitigation actions to reduce delinquency
  • Make recommendations for process improvement when directed and handles special projects as assigned
  • Provide leadership and supervision of 5-10 collection analysts

The Benefits:

  • Challenging position with a financially stable and reputable company
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Employee discounts, tuition reimbursement, dependent scholarship awards  
  • Paid vacation, holiday, and sick leave

Voted Top Workplaces 4 years in a row by The Atlanta Journal-Constitution!

Are you ready to take your CAREER to the next level?


Requirements:  We require the ability to pass a drug screen. Candidates must also have the ability to perform the requirements of the job with or without accommodations.

Type: Full-Time

Experience: 5 - null


Category: Accounting & Finance

Reference ID: ACCOU11130

Date Posted: 07/01/2020

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