Customer Service Representative

Pembroke, Massachusetts, United States

Waltham Services has been in business for over 125 years. We are the leading pest control provider throughout New England. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1893, Waltham is New England’s premier supplier of pest control services.  We have a rich history and a bright future. 

We are seeking a client-facing, professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience.  Excellent communication, organization, and problem-solving skills are crucial within our fast-paced service industry business.  The CSR is responsible for developing the relationships between our customers, service technicians, and operations.

This position would be located in our Pembroke, MA branch office.  If you are a collaborative partner with a strong work ethic, who enjoys providing support and assisting others; this may be the right fit for you.  

In this role, you will be required to:

  • Provide exceptional customer service to clients and colleagues
  • Provide proactive & timely customer follow-up; resolving customer issues & concerns
  • Respond to service and sales inquiries & communicate to field operations  
  • Maintain accurate records utilizing customer service software applications
  • Partner with management to manage expectations and meet deadlines
  • Manage administrative requests and tasks
  • Prioritize, plan and complete special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Respond & follow-up on leads and referrals
  • Assist in scheduling of service routes & coordinating schedules



  • Competitive hourly compensation
  • Comprehensive benefit package
  • Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE!
  • Paid Time Off (Holiday/Vacation/Sick)
  • Opportunities for growth, development, and advancement 

 Think we might be a match? 



Why Waltham?

  • Waltham Pest Services stands on three principles - Do what you say you are going to do, deliver quality work in all areas, and treat everyone with dignity and respect.
  • The Pest Management Industry is growing – and is a recession-resistant line of business
  • Waltham is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA


Find out more about our industry and our sales culture by checking out our videos:  

Careers @ Waltham


Requirements:  We require the ability to pass a drug screen.  Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license (if required) within the first 90 days of employment (company paid).

Type: Full-Time


Category: Customer Service

Reference ID: CUSTO11113

Date Posted: 07/31/2020